Family Room
- 1 King-size bed
Ryokan · Hakone · Kanagawa
Tensui Saryo
A 5-star ryokan in Hakone's Gora Onsen district, combining traditional Japanese design with modern comforts.
- Private open-air baths with mountain views
- Foot bath bar with complimentary drinks
- 1-minute walk from the train station
8.7
Great
854 reviews
Booking.com 8.7 · 854 reviews
About
Tensui Saryo
Tensui Saryo sits in Hakone's Gora Onsen district, a five-star property that blends ryokan tradition with contemporary polish. Rooms range from Japanese-style spaces with tatami mats and balconies to top-floor twins with mountain views, each equipped with air conditioning, tea and coffee facilities, and free Wi-Fi.
The hotel's on-site amenities include a sauna, Jacuzzi, hot spring bath, and open-air bath, plus a range of massage and beauty treatments. A bar and lounge area serve guests, and the property provides luggage storage, a lift, and housekeeping. Check-in is from 15:00 to 22:00, with check-out until 10:00.
- No smoking on site
- Safe deposit box
- No pets allowed
- Security
- Luggage storage
- Lift
In brief
What works, what to weigh
+
Strengths
3 reasons to book- Private open-air baths — Many rooms feature a private onsen on the balcony, allowing guests to soak while taking in mountain views.
- Prime Gora location — A minute's walk from the train station, making it easy to explore Hakone and nearby attractions like Gora Park and the Hakone Museum of Photography.
- Excellent service — Staff are repeatedly described as friendly, attentive, and knowledgeable, delivering top-notch service.
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Worth weighing
3 to weigh- No pets allowed — The hotel does not accept pets, which may be a limitation for travellers with animals.
- Strict check-in window — Check-in is only from 15:00 to 22:00, so late arrivals after 10 PM are not accommodated.
- Value rating slightly lower — While rooms and service are rated highly, the value score of 9.0 is slightly below other categories, suggesting some guests find it pricey.
01 — Rooms
Rooms & rates
High season: summer dates usually book out a few weeks ahead.
Top floor Twin Room
- 2 Single beds
- With view
- Shower
- Non-smoking
- Coffee machine
Japanese-Style Top floor King Room
- 1 King-size bed
- Shower
- Non-smoking
- Bathtub
- Balcony
Japanese-Style Room
- 4 Single beds
- Shower
- Non-smoking
- Bathtub
- Balcony
Queen Room
- 1 Queen-size bed,2 Single beds,1 King-size bed
- Mountain view
- Shower
- Non-smoking
- Bathtub
02 — Amenities
Services & amenities
Everything included at this stay — the facilities and essentials, at a glance.
Bath & Wellness
- Sauna
- Jacuzzi
- Hot spring bath
- Open-air bath
- Public Bath
Room Comfort
- Air conditioning
- Heating
- Tea and coffee facilities
- Electric kettle
- Flat-screen TV
- Free toiletries
Services
- Free Wi-Fi in rooms
- Luggage storage
- Housekeeping
- Safe deposit box
- Security
Food & Drink
- Bar/ Lounge area
- Children's menu
Photos
Gallery
03 — Reviews
What guests say
Recent verified reviews from guests who stayed here.
Guest-rated 8.7/10 from 854 reviews
Booking.com · 8.7 · 854 reviews
8.7Verified guest“Waking up to the mountain view from the private onsen on the balcony was incredible. The staff were friendly and the food, especially the kaiseki breakfast, was excellent.”
8.7Verified guest“We stayed in a queen room with a safe, central heating, and tea and coffee making equipment. The location was great for exploring Gora Park. The staff were knowledgeable and provided excellent service.”
8.7Verified guest“The Japanese-style room was modern with central heating, coffee and tea makers, and a TV.”
8.7Verified guest“You can't beat the location—just a minute's walk from the train station, making it easy to explore Hakone. The private open-air bath with mountain views, combined with traditional tatami mats and a spacious layout, made for a truly relaxing experience.”
8.7Verified guest“The room was spotless and stocked with essentials like hair dryers, a bidet, and bath sheets. The mountain view was worth it, and the staff were incredibly friendly and helpful. It was a short walk from the Hakone Museum of Photography.”
8.7Verified guest“The room was clean and modern with a hot tub. The location was convenient for trips to Gotemba and Kawaguchiko, and there were nice treats at the nearby Ninja Cafe Fuma, just a minute's walk away.”
04 — Location
Getting around Hakone
The property sits in Hakone.
Getting around: The hotel is a minute's walk from the train station, making it easy to access the Hakone area. Gora Park is also within walking distance.
Nearby sights: The Hakone Museum of Photography is a short walk away, and the Museum of The Little Prince is about a 10-minute drive.
Gora 1320-276, Hakone, Kanagawa, Japan
05 — Good to know
Policies & conditions
Hotel details are shown for reference. Final rate terms are confirmed on the partner’s site at booking.
- Check-in
- From 15:00-22:00
- Check-out
- By 06:00-10:00
- Cancellation
- Free cancellation on many rates — terms on booking page
- Payment
- Pay-at-hotel available on many rates; final terms at booking
- Pets
- Not allowed
- Property
- 34 rooms
06 — Questions
Frequently asked
What are the check-in and check-out times at Tensui Saryo?
Check-in is from 15:00 to 22:00, and check-out is from 06:00 to 10:00.
Does Tensui Saryo allow pets?
No, pets are not allowed at the property.
Is there parking available at the hotel?
Yes, parking is available on site.
Do the rooms have air conditioning?
Yes, most rooms, including the top-floor twin, Japanese-style rooms, and queen room, are equipped with air conditioning.
Are there private onsen baths in the rooms?
Guests have enjoyed private onsen baths on balconies with mountain views, and the hotel also has open-air and hot spring bath facilities.
The bottom line
For travellers seeking an authentic onsen experience with modern comforts and a central Gora location, Tensui Saryo delivers. The private baths and foot bath bar are standout features, and the proximity to the station makes it a practical base for exploring Hakone. Just be mindful of the check-in window and pet policy.
8.7A solid choice for onsen lovers and first-time Hakone visitors.
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